Included are three study units - Human Relations, Part 1 - Human Relations, Part 2 - Human Relations, Part 3 - and three exams.

Also included: Answer Key Supplement, with solutions to the Practice Exercise problems in the study units.

Upon completion of this course, students will be able to:
Define the terms human relations, reinforcement, and productivity
Describe how human relations works and the different kinds of relationships
Explain how risk-taking is part of human relations
Discuss positive and negative self-talk
Describe how to build and maintain positive relationships and their benefits
Explain how a positive attitude affects human relations and productivity
Discuss vertical and horizontal working relationships and how to build them
Discuss the nature of working relationships
Define the terms mutual reward theory, value conflicts, ethnic implications, sexual overtones, age differences, and irritation threshold
Explain the characteristics of good supervisors and how to work with them
Discuss leadership and followership and the need for supervision
Explain the productivity equation
Define frustration and aggression and describe their relationship
Explain how to deal constructively with aggression
Describe how people can avoid being late or absent, and manage their time better
Explain the four most common human relations mistakes and how to prevent them
Discuss how to identify and repair injured relationships
Define plateau periods and explain how to deal with them
Discuss how to refresh and renew positive attitudes

Delivery Method

• Internet
• Print Materials